We are very aware that your subtitling systems need to be available and on-air 24/7 and to help you achieve this Screen Subtitling Systems offer a range of after sales support services.

In addition to our standard warranty, Screen offers a higher level of cover during the first 12 months of ownership and beyond to offer you complete peace of mind.

Support Options

Poliwise Support Agreements

The Poliwise support agreement is available in two versions offering either 24/7 or UK office hours support in addition to software updates and discounts on commissioning and training.

Poliwise Extended Warranty

After the first 12 months you can extend the hardware warranty for up to a further four years. The Extended Warranty offers repair and replacement of all hardware – units and cards. When combined with a Poliwise Support Agreement the Extended Warranty offers 100% peace of mind for your mission critical systems.

Poliwise GoldPoliwise Silver
Products CoveredAllPolistream & Poliscript
Agreement Period12 Months12 Months
Cover Times24/7UK Office
Telephone Support24/7UK Office
VPN or Dial-in Support24/7UK Office
Hardware Repairs*YesYes
Software Updates & FixesYesYes
Software Features Upgrades50% Off25% Off
Training20% Off
Consultancy20% Off
On-site Visits (subject to agreement)Expenses Only

*Subject to some limitations.
‘UK Office’ means only available during normal UK office hours and excludes public holidays.

Key Features and Benefits

  • Fast track access to our expert engineers who are fully trained in all subtitling configurations.
  • Full client history available to the engineer at touch of a button, removing delays in problem diagnosis
  • System health checks
  • All software updates
  • Loan equipment during repairs – subject to availability
  • Consultancy and Training discounts
  • The peace of mind that comes with knowing you can call us at any time, day or night for support (24/7 only with Poliwise Gold).

Cost

The cost of an annual contract is based on a percentage of the value of all the Screen equipment you have on site. For a quote based on your specific needs please contact our sales team sales@screensystems.tv